My Car Service – Does the dealer have to do it? Every car needs to be serviced.
The question is, who is servicing yours?
You have just bought a new car and already been told you must get the servicing done by the same dealer, or risk voiding the warranty.
Is this true?
Does the dealer have to do it?
As well as demystifying some Industry Terminology, this article will:
- Bust four common myths about new car servicing
- Explain your rights as a consumer
- Provide an understanding of the different motor vehicle warranties available in Australia
- Reveal how you can save money by getting your vehicle serviced at a reputable independent dealer
- Explain why you won’t void your warranty if you service elsewhere to your dealer
Let’s bust some common myths
You might think that you will get a better service if you choose to take your car to your specific dealer.
Yes, services at an authorised dealership will be performed by qualified people, use genuine or quality comparable parts, and be performed according to the manufacturer’s standards and intervals.
But the same goes for third-party servicing, and the costs can be significantly cheaper for the same service.
So, if both the dealer and a trusted mechanic can service your car, what are the benefits of third-party servicing?
1. New Car Warranties – do you need to service with the dealer?
You may have heard that only an authorised dealer can service your new car. In fact, the Australian Automotive Aftermarket Association (AAAA) Executive Director, Stuart Charity, states
“the vehicle manufacturers and their dealerships have done a fantastic job over many years in convincing motorists that they must service their vehicle at an authorised dealership and use only ‘genuine’ parts, or they risk voiding their new car warranty.”
Most car dealerships want you to believe that only an authorised dealer can service your car. If this is your belief, then you could be spending more on general servicing than you need to be – and be missing out on the added benefits of trusted independent servicing.
What is the ACCC’s stance?
The Australian Competition and Consumer Commission recently updated their information regarding car service and consumer rights.
For a manufacturers’ warranty, independent workshops can confidently assure customers that their manufacturers’ warranty will remain valid, as will their protections under the Consumer Guarantees Regime.
Accordingly, Car Service Canberra reiterates “there is NO requirement to service your car at a manufacturers dealership to preserve:
- any manufacturer’s warranty
- state or territory based statutory warranty; or
- your rights to Consumer Guarantees (formerly known as implied statutory warranties).
2. What about Extended Warranties?
However, the ACCC guidelines point out that a common requirement of extended warranties, unlike a standard warranty, is that the servicing is to be performed by the dealer offering the warranty. While extended warranties may seem appealing at first, it is essential to cover the details.
Importantly, on taking caution before agreeing to an extended warranty for your vehicle, Car Service Canberra “are happy to advise you on the conditions and relative value before you commit to any service or extended warranty plan.”
3. Manufacturer car parts – are they worth the extra money?
Many dealerships will use manufacturers parts to service your vehicle, whereas independent mechanics may use aftermarket (and often cheaper) parts.
However, before you think that genuine parts are worth the extra money, it is commonly unknown that aftermarket parts are in most cases are just as capable as genuine components distributed by the dealer.
Most reputable aftermarket suppliers do provide warranties and guarantees that are equal to or exceed manufacturer’s parts warranties and guarantees.
In other words, with ‘genuine’ parts you often paying for the ‘brand name’.
An equivalent is when two equal products are being sold at remarkably different prices – simply due to one sporting the brand name while the other does not.
And in the case of car servicing, the ‘brand name’, or ‘genuine’ part is (most often) not even visible.
4. Can a third-party mechanic stamp my logbook?
The ACCC has also confirmed that once all applicable requirements are met and the service has been completed, independent repairers may sign or stamp the relevant pages of customers’ service logbooks.
This is done without affecting the manufacturers’ warranties.
Car Service Canberra: N&D Auto Services
“Whether it’s your daily driver, your recreational vehicle or your pride and joy, Car Service Canberra provides you with the Car Servicing and Repairs to make your motoring reliable, safe and enjoyable.”
Guaranteed quality service without voiding your new car warranty under ACCC law? ✓
A local family business that prides itself on quality customer service? ✓
Easy to access location with plenty of free parking? ✓
Lolly bag after each service? ✓
What our customers said…
Gloria states “Thank you so much for looking after my Nissan Maxima all these years. I have been very happy with the way you looked after me as well.”
Sally writes “We really appreciate all you guys do.We trust you heaps and think the job is well done and the price is reasonable…Thanks [for] going above and beyond all you do.”
Car Service Canberra pride themselves on customer service: “Customers are important to us. We’ve listed some testimonials from our customers to help you understand who we are and how we operate.”
Check out more testimonials from the many Car Service Canberra customers here.
For your new car service – we can do it for you!
Book your next service with Car Service Canberra you’ll be surprised!